DossiersSupport
Write to a person.
Dossiers is made by one person in Vancouver. Questions, bugs, and requests all reach him directly.
For a bug, it helps to include the Dossiers version (Dossiers → About Dossiers), your macOS version, what you expected, and what happened instead. Please do not send your licence key or API key in full.
Common questions
I lost my licence key
If you bought from dossiers-app.com, your key is in the Gumroad receipt email and in your Gumroad library. If you cannot find either, write to us from the email you bought under and we will look it up. Mac App Store purchases do not use a key; sign in with the same Apple Account and download Dossiers again from the App Store.
I want a refund
Direct purchases can be refunded within 30 days, no questions asked. Mac App Store purchases are refunded by Apple. The Refund Policy explains both.
Import or Generate is not working
Both features need an OpenRouter API key with available credit, added in Settings → AI, and AI features switched on. If the key is valid and requests still fail, check OpenRouter’s status and your account’s limits, then write to us with the error message. Everything else in Dossiers works without a key.
Where is my library?
On your Mac, inside the app’s container in your user Library folder. Dossiers does not upload or back it up, so include your Mac in Time Machine or another backup. See the Privacy Policy for what does and does not leave your Mac.
Does Dossiers work with Manuscripts?
They are separate apps meant to sit beside each other. Manuscripts follows each paper through submission and review; Dossiers keeps the career those papers belong to.